Actual customer speeds may vary based on a number of factors and are not guaranteed. Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. §Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). ‡Limited time offer subject to change valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. †For the first 12 months with a 1-year agreement. Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. Upload/download speed and device streaming claims are based on maximum wired speeds. Leave a wide buffer of bandwidth to account for other tasks, other users, and technical glitches that may come along unexpectedly. So if you’re using Zoom all day-or you’re regularly on another video conferencing app, like Skype, Facebook Messenger, Google Hangouts or WhatsApp-don’t stick to bare-minimum speeds. It’s frustrating-and potentially disastrous if you’re conducting important business.

Voices start speeding up and slowing down as the connection struggles to play catch-up with the live feed. There are delays between the video and audio. In our experience, sluggish Wi-Fi makes for herky-jerky video calls.

Honestly, though, you’re going to want a fast and consistent internet connection for this sort of thing. According to the app’s bandwidth requirements, you don’t even need 1 Mbps of download speeds to get a Zoom video call going in 480p SD resolution. Technically, Zoom doesn’t require a whole lot of speed to work properly. **Zoom uses the term “high-quality video,” which doesn’t describe any industry-standard video resolution, but we interpret it to mean standard resolution of 480p. *According to bandwidth requirements on Zoom’s website.

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